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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Green Check Marks in google search results upside down?
When I google something sometimes the check marks are there and sometimes they're not even though I never change my settings in bitdefender or anything. Today I googled something and the check marks are there but they are upside down for some reason. I'm assuming just a random glitch maybe but it's not just one random…
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How do I actually turn off URL/IP logging features?
I would like Bitdefender to stop all parsing of URL/IP for privacy reasons. I turned off the entire "Web Attack Prevention" feature, but it still seems to not only be parsing the URLs, but sending them to centralized logging/alerting in bitdefender central. For example, you can go to any known phishing site and it will not…
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2FA trusted devices
Hi everyone, Since I've enabled 2FA I had 5 trusted devices but only logged in from 2 of them, now 3 of the trusted devices are removed but I did not remove them. Do trusted devices get automatically removed when not being logged in from for a certain amount of time?
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The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
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Bitdefender passive mode
Just a suggestion to the team to explore an option for passive mode in Bitdefender products. It should just be a toggle when activated, should turn off all its realtime protection, web scanning etc. When this is enabled, Windows Defender should be activated as primary antivirus whereas Bitdefender should act like second…
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Please help me
I need to temporarily disable my antivirus software to troubleshoot an issue or install a specific program. How can I safely do this on my Windows or Mac computer? What are the steps to turn it off for a short period? Are there any precautions I should take to stay secure while it’s disabled? Please provide clear…
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Bitdefender Blocking League of Legends
Hello. It's been months I was having issues with the League client being too slow, laggy after every game or when the client has been minimized for a period of time. I always thought it was from Riot, but no it was Bitdefender somehow doing it. I tried to add exception to Riot games folder, but that didn't work as well.…
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Restricted from website due to VPN
I am using the VPN. I have entered an exception for a specific website, yet it is still rejecting me because I am accessing from a VPN. The site only accepts connections from the USA and rejects VPN connections because they can't verify that the access is from the USA. I think that my VPN location is from the USA (New…
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Bitdefender Agent
Bitdefender Agent asked me to enter password, then 2FA Code and then password again. It wouldn't accept the password the second time. Is this a different password to the first password?
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Cannot access websites on firefox. Secure Connection Failed: PR_END_OF_FILE_ERROR
Hey there! I installed Bitdefender yesterday and since then have not been able to access large swathes of the internet, allegedly because the connection to these websites is insecure. However, this affects many sites that I am certain ARE quite secure. Ironically this even applies to the website of bitdefender itself [see…
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Coretemp will NOT run with Bitdefender on Windows 11
I recently installed Windows 11, and had Bitdefender running with Windows 10 and Coretemp. When I went to Windows 11, and I tried to launch Coretemp, I got the error "Potentially unwanted apps detected", and the coretemp error "Driver has failed to load". I went on chat, and they couldn't solve my issue. I uninstalled…
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Audio Protection Bugged?
I am currently on Build 27.0.51.260 and I've noticed that If I start my computer without my usb mic(Logitech Blue Yeti) plugged in the whenever I open an app that uses the microphone I don't get a notification. I fresh installed windows and the issue persists. Also now it shows an option to 'Fix' Video & Audio Protection…
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Is there a way to move old device from the old license to the new one
I just buy a new license with more capacity but cant replace the old license that has lower capacity. Is there any ways to move all device from a lower capacity license to a new one?
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.nofollow folder | Deep Scan taking forever with it
Bonjour ! When doing a deep scan, Bitfender Virus Scanner (Mac OS / Sequoia) takes several hours to scan an invisible folder calles .nofollow. Which appears empty even when your turn on system files visibility. It looks like this mysterious folder contains a copy of my entire computer. But invisibly. Does anyone know what…
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Banking webpage displays text but not graphics/links?
I started having problems with my bank webpage starting about two weeks ago. It will display text but not the graphics and links to login. This is happening in Chrome and well as Safepay. I did have this bookmarked in Safepay as "always open in Safepay". All of my other bookmarks and financial websites continue to work…
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URL blocked
Hi, I have an app on my android phone Samsung S25 that is connecting to an URL. The app isn't working and unable to connect. I don't get a notification from bitdefender. How can i whitelist the app to check if this is the issue? When i use the same app on my laptop with the same URL on the same WiFi it does work. On my…
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Cloudflare is stopping me
Good Day. Question. A website I visit frequently and which is part of two software packages I have purchased from them (topazlabs.com) - They have now increased user security by adding a Cloudflare security requirement to the website (topazlabs) which is rejecting me. Could it be that my Bitdefender antivirus is blocking…
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Scan notifications tab
Hi everyone, I would like an extra tab in the notifications for the scan results, right now there's the "all" tab, the "critical" tab, the "warning" tab and the "information" tab. The scan results end up in the "all" tab and the "information" tab. Because the "all" tab and the "information" tab also show other…
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Custom scan results discrepancy
Hi everyone, After I've reset my windows 10 laptop with an image from December 2023 I ran a custom scan with the old version of bitdefender total security 27.0.25.116, this scan took 44 minutes and scanned about 2.9 million items. After I then updated bitdefender to the latest version 27.0.50.256 I ran the custom scan…
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EDR with Bitdefender Premium Security
I have Bitdefender Premium Security, but I also need EDR. What is my best option?
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SMS filtering on iOS devices
Hello 🙋🏻♀️ I've found the tutorial on the website about how to activate the SMS filtering. On my device (an iPhone 13) I only have the choice to turn on or off the "unknown and spam", there exists no possibility to choose either Mobile Security or None, as showed in the tutorial's next picture. Does anyone know if this…
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Threat Database Updates
Hey just curious for the threat database last update time. It doesn't seem to coincide with my last update notification. Is this normal function? I didn't turn my pc on until 4am today.
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B.D. scan should be available right from the task bar
Bitdefender system , custom & quick scan should be available right from it's icon on the lower right side of the task bar, it takes too much time to open bitdefender's main window, then we ve to go to the protection menu , scroll down and then the scan option is available. plz provide the ease of use by adding the scan…
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Infinix note 50 pro
bitdefender total security's icon turns off and on again and again, also the app stop working and need to be fixed insane. it defender is admin of the cell ph, any way to fix that?
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VPN blocking my internet
hello, I keep getting error 9 when I’m trying to connect to my work wifi. For 2 years it was all working fine but for couple of days now it won’t connect? I would log off the wifi and activate thru my wireless data and the vpn would connect. And when I try to connect to the wifi again( the vpn is still active) it would not…
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WestJet Airline Cyber Incident
This incident occurred on June 14, 2025. News story, A popular Canadian airline, Westjet, was hit by a cyber attack. Access to the Westjet online app and website was blocked. They told customers to refrain from sharing information from the app and website. However, no damage was caused and the damage has not yet been…
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How do I stop hackers from accessing my home network
Hello, I am running Bitdefender Ultimate Security and BD VPN, with the location set on automatic. I watch a lot of YouTube. I can tell when hackers are watching my monitors because the sound quality deteriorates. Or, my email address pops up, in a little window, on my monitor and doesn't go away when I change tabs. Or, I'm…
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All USB stop working after the latest update
As of 2025-02-20 the latest Bitdefender Total Security update cause all USB ports stop working (Windows 10 22H2). I spent almost a whole day for trying reinstall USB drivers and cleaning up Windows. None of these steps working. However, when I uninstalled Bitdefender, all was fine again!!! To clarify problem: USB can't see…
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Auto renewal notification
Hello On April 29th I received an email with an auto-renewal notification for CAD 79.99 and today I received another email with an auto-renewal notification for CAD 159.99. This is not fair and not transparent. Now I would like to know what I should pay. This is because I canceled the auto-renewal. Please correct what is…
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Why isn't contextual scan appearing?
Usually when I right-click something and select "Scan with Bitdefender," the contextual scan window appears and runs the scan. However, that isn't happening now on my desktop (Win 11). It works fine on my laptop. Not sure it's related, but the Bitdefender icon doesn't appear in my tray anymore even though the box is…